《Criteria for Performance Excellence》
-----------Harry S. Hertz
Criteria Purposes
The Criteria are the basis for conducting organizational self-assessments, for making Awards, and for giving feedback to applicants. In addition, the Criteria have three
important roles in strengthening U.S. competitiveness:
_ to help improve organizational performance practices,
capabilities, and results
_ to facilitate communication and sharing of best practices
information among U.S. organizations of all types
_ to serve as a working tool for understanding and
managing performance and for guiding organizational planning and opportunities for learning
Criteria for Performance Excellence Goals
The Criteria are designed to help organizations use an integrated approach to organizational performance management that results in
_ delivery of ever-improving value to customers and
stakeholders, contributing to organizational
sustainability
_ improvement of overall organizational effectiveness
and capabilities
_ organizational and personal learning
Core Values and Concepts
The Criteria are built on the following set of interrelated Core Values and Concepts:
_ visionary leadership
_ customer-driven excellence
_ organizational and personal learning
_ valuing employees and partners
_ agility
_ focus on the future
_ managing for innovation
_ management by fact
_ social responsibility
_ focus on results and creating value
